Need to Return Something?
We want you and your dog to love your Loop gear. If you’re not 100% satisfied, you can return or exchange unused items within 30-days of purchase-no questions asked.
- To Initiate a return, email firstname.lastname@example.org with the subject: Return Request Order ####
- To initiate an exchange, email email@example.com with the subject: Exchange Request Order ####
How Long Will This Take?
Once we receive the package, please allow 5 business days for Loop to process the return or exchange. For returns, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly at firstname.lastname@example.org. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
What About Gifts?
At this time, we are only able to provide exchanges for gifted items. To initiate a gift exchange, email email@example.com with the subject: Gift Exchange Request.