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Shipping

Where does Loop ship?

We currently ship to all 50 states! You may experience longer delivery times when shipping to Hawaii and Alaska.

How much does shipping cost?

We currently offer Standard shipping for $5.00 to the entire United States. Shipping is free when you spend $50 or more. Please allow 1 to 2 business days for us to receive and process your order.

When will I receive my order?

Here's how it works: You order, we process, then we ship. Once you place your order we process it in 1-2 business day. From there we hand it off to our carrier partners. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Does Loop ship internationally?

At this time we don't ship internationally, but we're working on bringing Loop to more places. Tag us @loopcollars and let us know where to come next.

Do you ship to P.O. Boxes?

At this time we do not ship to P.O. Boxes.

How do I track my order?

When your order ships you'll get a shipment notification email that'll include your tracking number. You can also log-in to your account to find the tracking number once your order has shipped.

 

Orders

What payment methods does Loop accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, as well as Apple Pay, Google Pay, Shopify Pay, and PayPal.

Can I change my address after I place an order?

If your order is going to an incorrect address, please email us at help@loopdogs.com

Can I update or cancel my order once it has been placed?

Please email us at help@loopdogs.com as soon as possible if you would like to update or cancel your order.

  

Products

What are Loop products made from?

Loop products are made from a polyvinyl coated webbing that's safe, durable, and looks good.

Where are Loop products made?

Our products are designed and manufactured here in the United States.

How do you manufacture your products?

We work closely with our manufacturing partners to source our materials and create the highest-quality collars and leashes that we can, for you to enjoy.

Are the Loop Collars heavy?

Loop collars are only slightly heavier than some collars since we use stainless steel hardware, but in our testing our dogs didn't seem to notice and it didn't bother them.

Is the Loop Leash long enough?

The Loop Leash is 5 feet long, which is the ideal length to give your dog space but also allow you to keep them close.

What’s different about Loop products?

Loop products are thoughtfully designed. They're the products we'd wear if we were dogs. They're comfortable for your dog, and they're durable, secure, easy to clean, and come in colors that you like.

What can I use Loop products for?

Loop products are designed for supervised walking only. Never use them to tie-out your pet.

Can I wash Loop products?

Certainly. A little bit of soap and water will clean off most things that dogs get themselves into.

Are Loop products strong?

Absolutely. Loop products are built with a strength-tested polyvinyl coated webbing. Our products are designed for use during supervised walking, so never use them to tie-out your dog.

Are Loop products Safe

Yes-our material suppliers and manufacturing partners follow strict regulatory guidelines to ensure that everything is safe and compliant for both you and your dog.

Do Loop products have Latex in them?

No-our products are Latex free.

Which size Loop Collar do I need?

See our Size Guide to determine what size collar will fit your dog best. 

 

Returns

What’s your return policy?

We want you and your dog to love your Loop gear. If you’re not 100% satisfied, you can return or exchange unused items within 30-days of purchase-no questions asked. Please send an email to help@loopdogs.com and we’ll send you a free shipping label. Return shipping in the U.S. is on us!

How do I start a return?

To Initiate a return, email help@loopdogs.com with the subject: Return Request Order ####. To initiate an exchange, email help@loopdogs.com with the subject: Exchange Request Order ####

How long does a return take to process?

Once we receive the package, please allow 5 business days for Loop to process the return or exchange. For returns, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly at help@loopdogs.comYou will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

 

Warranty

Do Loop products have a warranty?

You bet. We stand by our products, so they're all backed by a lifetime limited warranty.

 

Other

Where can I buy Loop products?

Right now, Loop products are only available on loopdogs.com.

When will out-of-stock products be restocked?

Out-of-stock products are usually restocked within 1-2 weeks. We will do our best to get products restocked as fast as possible.